Terms of Service

The Service is provided by Khandaker Saifuzzaman, trading as TrustDyne, 50 Dale Road, Luton, LU1 1LJ, United Kingdom ("TrustDyne", "we"). We intend to transfer the business, these Terms and your subscription to a UK limited company. By using the Service you agree to that transfer, and we will give you written notice when it happens.

The Service is for business use only.

TrustDyne provides automated security analysis: SBOM extraction, vulnerability and misconfiguration detection, AI-assisted remediation suggestions, compliance mapping, monitoring and related tools, as described on our website for your plan.

Results are decision-support information. They are not a certification, penetration test sign-off, legal advice or a guarantee that your product is secure or compliant. Automated tools produce false positives and miss issues. You are responsible for reviewing findings and fixes before you rely on or apply them, and for your own regulatory obligations.

Keep your credentials secure, turn on multi-factor authentication where offered, and tell us promptly at security@trustdyne.com if you think your account has been compromised. You are responsible for activity under your account and for the people you invite.

You must follow our Acceptable Use Policy. In particular, you can only upload files, register domains and connect cloud accounts that you own or are properly authorised in writing to assess. Active testing is only available after we verify that you control the target. You confirm that verification and any consent you give in the platform are accurate, and that they are your authorisation record for the purposes of the Computer Misuse Act 1990.

You keep all rights in the files, targets and data you provide ("Customer Content"). You give us a limited, non-exclusive licence to process it only to provide the Service to you, keep it secure and meet legal obligations.

Uploaded files are processed in isolated sandboxes and deleted when analysis finishes. Reports, findings and SBOMs derived from your content are stored encrypted in your account and deleted automatically 12 months after creation, unless you delete them sooner. We do not use Customer Content to train AI models. Where Customer Content includes personal data, our Data Processing Addendum applies.

• Plans, limits and prices are shown on our pricing page. Prices exclude VAT, which we add where it applies.
• Paid plans are billed monthly or annually, as you choose when you subscribe, in advance. Card payments are handled by Stripe.
• Subscriptions renew automatically for the same period. You can cancel at any time and the cancellation takes effect at the end of the period you have paid for. We do not refund the unused part of a period unless the law requires it or we agree otherwise in writing.
• We will give at least 30 days' notice of a price change for an existing subscription. You can cancel before it takes effect.
• Free plan limits can change on notice. Enterprise, pilot and custom arrangements are set out in a separate order form or agreement, which prevails over these Terms if they conflict.
• If an invoice is overdue we can suspend the Service after giving you notice.

We and our licensors own the Service, including its software, detection logic, models, corpus and report formats. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. You can share reports generated for your own products with your customers, auditors and insurers. You cannot copy, resell, reverse engineer or build a competing service from the Service, or scrape it, except as the law allows. If you send us feedback we can use it without obligation to you.

Each party will keep the other's non-public information confidential, use it only for the Service and not disclose it except to advisers and providers bound to confidentiality or as the law requires.

The Service can connect to services you choose, such as cloud accounts, code hosts and ticketing tools. Your use of them is governed by their terms. You are responsible for granting only the access you intend, and cloud connections should use the read-only access we describe in the product.

We use reasonable endeavours to keep the Service available and to give email support on UK working days. We do not guarantee uninterrupted or error-free service, and there is no service-level commitment unless an order form says so. We can change or retire features, and will give notice when a change materially reduces what you have paid for.

We will provide the Service with reasonable skill and care. Beyond that, and to the extent the law allows, the Service is provided "as is", and we exclude all other warranties, including fitness for a particular purpose and that findings will be complete or accurate.

Nothing in these Terms limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by negligence.

Subject to that, we are not liable for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss. Our total liability to you in any 12-month period for all claims is limited to the fees you paid us in the previous 12 months, or £100 if you are on the Free plan.

You will compensate us for losses, claims and costs that arise because you scanned, uploaded or connected something you were not authorised to, or otherwise broke the Acceptable Use Policy.

You can stop using the Service and close your account at any time. We can suspend or end access immediately if you seriously or repeatedly breach these Terms or the Acceptable Use Policy, if continuing would put the Service or others at risk, or if the law requires. Otherwise we will give notice first. On termination we delete your data as described above and in our Privacy Policy. Clauses that by their nature should continue (including IP, confidentiality, liability and governing law) do.

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the platform. If you keep using the Service after the change takes effect, you accept it. If you do not agree, you can cancel before then.

• These Terms, the documents they link to and any order form are the entire agreement about the Service.
• If a clause is unenforceable, the rest still applies.
• You cannot assign these Terms without our consent. We can assign them to a company that takes over the business.
• No one other than you and us has rights under these Terms under the Contracts (Rights of Third Parties) Act 1999.
• We can send notices to the email address on your account, and you can send notices to legal@trustdyne.com.
• These Terms and any dispute about them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

legal@trustdyne.com